UPDATE REGARDING SHIPPING - We are adhering to Covid-19 safety protocols & are continuing to ship orders as timely as possible. Orders will begin processing within 5-7 days of placing your orders. Delivery for orders once they are shipped may take up 6-8 weeks for arrival. Canada Post & USPS & Customs are experiencing high shipping demands. They cannot guarantee delivery dates at the this time. We do not make adjustments to orders once they've been placed. Regarding Sale Items, all sale items are final sale. This includes compacts and gift sets. Returns and exchanges are not accepted on sale items. Thank you.

Kameleon Policy’s

Final Sale items

ALL SALE ITEMS ARE FINAL SALE. This includes promotional sale items, Black Friday and Cyber Monday, Boxing Day, Annual Clearance Event items and any items marked down or reduced in price. Pops on sale are not eligible for replacement if they are damaged after receipt and wear.
This also includes exchanging sale items for different sizes.
All sale items cannot be returned, refunded or exchanged.

Earrings are final sale for hypoallergenic reasons.

Cancellation Policy

If you'd like to cancel your order, please send an email to Kameleon within 24 hours of ordering. We'll do everything we can to accommodate your request. But please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.

We do not make adjustments to orders once they've been placed  - this includes adding and removing items.  
Please refer to our returns policy for information on returning or exchanging items you have ordered.

Please note:  If you cancel an item that qualified you for a promotion or special deal, you may no longer receive that discount or promotion.

Refund and Replacement Policy

Our return policy is 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. Sale items are final sale and cannot be returned or exchanged. 

To be eligible for a return, your item must be unused and in the same, new condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):

  • Jewelry or JewelPops with obvious signs of use. 
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
  • Any item that is returned more than 30 days after delivery. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at kameleonjewelry19@gmail.com.

Sale items (if applicable)
ALL SALE ITEMS ARE FINAL SALE. This includes promotional sale items. Black Friday and Cyber Monday sale items.

Earrings are final sale for hypoallergenic reasons.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. Please see our Replacement Policy below. If you need to exchange it for the same item, send us an email at kameleonjewelry19@gmail.com and send your item to: Kameleon Jewelry Inc., 337 Welton Street, Sydney NS B1P 5S6, Canada.

Replacement Policy
Kameleon Jewelry Inc. stands by the quality of its products. Therefore, we are pleased to offer you a one year replacement policy with proof of purchase. If your Kameleon Jewelry is damaged, through no fault of your own, within the one year of purchase we will gladly replace your jewelry or Jewelpop.  Some examples of damage are missing stones, a loose stone or dock, a broken clasp. Proof of purchase is required for replacement. Customer is responsible for the shipping fees. We do not replace Kameleon Jewelry purchased through a retailer. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a credit for the value of your return. Once the returned item is received, an e-gift card will be e-mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Your Return
To return your product, please mail your product to:
Kameleon Jewelry Inc. 
337 Welton Street
Sydney NS
B1P 5S6
Canada

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Retailer Purchase

If you purchased an item from an outside retailer and would like to return or exchange it, you must bring the item to the original retailer where it was purchased. We are only responsible for pieces purchased directly from KameleonJewelryInc.com

 

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